GENERAL TERMS AND CONDITIONS

Booking:

Bookings and enquiries must be in writing and can be directed to info@juulchinworld.com or 976-11-319402.

Late Bookings:

Last minute bookings (within 30 days prior to start of tour) are subject to availability. Bookings made 16-30 days prior to start of tour will be assessed a $25 per person surcharge. Bookings made 15 or less days prior to start of tour will be assessed a $50 per person surcharge.

Tour price:

All tour prices are in US dollars and are based on tariffs and rates of currency exchange in effect at the time of printing.

Cancellations by traveler:

Loss of monies paid applies to all cancelled reservations. The date of trip cancellations is the date on which the written cancellations are received by JWT. The loss of monies paid is as follows per person:

15- 30 days prior to tour start- 10% of total package price.

8-14 days prior to tour start- 30% of total package price

3-7 days prior to tour start- 80% of total package price

2-arrival day- 100% of total package price

No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of JWT if you are forced to involuntarily leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.

Cancellations by JWT:

JWT reserves the right to cancel any trip before it’s guaranteed to run, but will not cancel a tour less than 60 days prior to departure. JWT reserves the rigth to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for intrepid to operate our planned schedule. If JWT cancels a group adventure trip which is guaranteed you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If an alternative trip chose is of lower value than the originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.

No Show:

In the event a client is a “no show”, no refund in full or in part will be given for services in the program not utilized.

Refunds:

After start of tour, no refund, in full or in part, will be given for services included in the program that are not utilized.

JWT will not be responsible for any additional expenses incurred by the client/s as a result of the foregoing causes over which it has no control, such as war, civil disturbance, fire, floods, unusually severe weather, acts of government.

JWT will not compensate for program changes caused by delayed air or train services, airline timetable changes or force majeure (acts of war, strikes, catastrophes, etc.)

Hotel accommodations:

Based on two adults sharing one twin bedded room, double occupancy. A customer who travels alone is required to pay a single supplement rate. A single room is subject to availability based on prior request at an additional cost. When the hotel listed in the brochure is not available, the similar category hotel will be substituted without prior notice.

Baggage:

Baggage is at owner’s risk throughout. Excess baggage charge and insurance is at the owner’s responsibility. When traveling outside of Ulaanbaatar, 1 carry-on luggage per person is allowed, the excess baggage will be stored in the hotel.

Shopping:

JWT does not accept any responsibility for value, validity, quality or authenticity of any goods purchased on the tour or for any mailing, freight or shipping arrangements. Any after sales correspondence must be between the customer and the shops.

Local Laws:

All participants in tours operated by JWT are expected to obey the laws and regulations of Mongolia and any failure to do so will relieve JWT of all obligations that it may otherwise have under the contract.

Complaints:

If a client has a complaint about any of the tour arrangements, the client must bring it to the attention of tour leader or other representative at the time so they may use their reasonable endeavors to rectify the situation. Failure to complain at the time will affect the Client’s ability to claim compensation from JWT. Should the problem remain unsolved a complaint must be made in writing to JWT within 2 weeks of the completion of tour. JWT will not pay any compensation if there has been no fault on the part of the company or its partners and the reason for the failure in the tour was the client’s fault, or due to the actions of someone unconnected with the tour arrangements, or if the circumstances could not have been reasonable foreseen or avoided by the company or its partners.

Discounts:

Tour Leader:

- For groups over 12 paying pax tour leader (one pax) will have 50% off package price

- For groups over 15 paying pax tour leader (one pax) will have FOC land service (excluding international and domestic air fares and rail ticket costs.)

Off season :

- 10% off from 01 October until May 31

Children:

2-5 years of age- 75% off land services

6-12 years of age- 50% off land services